Refund & Return Policy
SurelyMine Return Policy – Shop with Confidence!
At SurelyMine, we’re committed to delivering high-quality products and an amazing shopping experience. We understand that sometimes things don’t go as planned, and we want to make sure you feel confident when shopping with us.
While we do not offer refunds, we’d be happy to issue store credit once the item is returned in accordance with our return policy. Please note that returns must be in their original, unworn condition. Items that show signs of wear, use, or damage will not be processed or eligible for store credit.
To proceed with your return:
1. Ensure the item is in its original condition, unworn, and with any original packaging.
2. Ship the item back to the following return address: [Insert Return Address].
3. Once we receive and inspect the return, we will issue store credit, which you can use toward any future purchase. Any item that fails inspection will not be eligible for store credit.
Store Credit ONLY – Because We Value You!
No refunds will be issued, but your store credit never expires, so you can shop at your convenience. Additionally, if you need an exchange or are unsatisfied with your purchase, we offer store credit to ensure you find the perfect item.
Please note that returns must be in their original, unworn condition. Items that show signs of wear, use, or damage will not be processed or eligible for store credit
How to Request a Return
We’ve made the process easy! If you receive a damaged item or need an exchange, just follow these simple steps:
1. Email us at Shop@surelymine.com within 3 days of delivery.
2. Include your order number and clear photos of the item.
3. Once approved, we’ll send you further instructions on how to return your item.
Please note: Items sent back without prior approval will not be accepted.
Please note that returns must be in their original, unworn condition. Items that show signs of wear, use, or damage will not be processed or eligible for store credit
Non-Returnable Items
To maintain the highest hygiene and quality standards, we cannot accept returns for:
• Items returned after 3 days of delivery
• Worn or used items
• Items without tags
• Items that were not received damaged
• Sale items or gift cards
Please note that returns must be in their original, unworn condition. Items that show signs of wear, use, or damage will not be processed or eligible for store credit
Questions? We’re Here to Help!
If you have any questions or concerns, don’t hesitate to reach out! Our team is always happy to assist you at Shop@surelymine.com.
Thank you for choosing SurelyMine—we appreciate your support and can’t wait to see you rock your new pieces!